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Privacy Policy

Best Self Solution Focused Hypnotherapy operates the website bestself.solutions.This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or interact with our website.

1. Information We Collect

  • Personal Information: When you visit our Website or use our services, we may collect personal information such as your name, email address, phone number, and any other information you voluntarily provide to us.

  • Automatically Collected Information: We may also collect certain information automatically when you visit our Website, including your IP address, browser type, operating system, and browsing behavior.

2. Use of Information

We may use the information we collect for the following purposes:

  • To provide and personalise our services to you.

  • To communicate with you about our services, promotions, and updates.

  • To analyse and improve the functionality of our Website.

  • To comply with legal obligations and protect our rights.

3. How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

4. Cookies

Our Website may use cookies and similar technologies to enhance your browsing experience and analyze usage patterns. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the right to access, update, or delete your personal information at any time. You may also opt-out of receiving marketing communications from us by following the instructions provided in our emails or contacting us directly.

7. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our Website. We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at bestself.sfh@gmail.com.

All information disclosed during therapy and consultations will be kept confidential.

Clients will be treated with dignity and compassion throughout the process.

As professionals, we are obligated to inform relevant authorities if there are concerns regarding a client's potential harm to themselves, the therapist, or others.

For acute symptoms of illness or pain, it is strongly advised to seek medical advice from a General Practitioner as the primary course of action.

GDPR

ICO Registration number: ZB495770

Information tha may be collected.

Your personal information including name, address, and date of birth.

Information regarding your relationships, occupation, and lifestyle.

Contact details such as telephone numbers and email address.

Details regarding fears, habits, and sleeping patterns.

Relevant medical conditions.

Medication.

Contact details of your GP for emergency purposes or in the unlikely event where there is concern for your safety or that of others.

Any additional information you choose to share (optional).

A summary of your session goals and what you aim to achieve through our sessions.

Data collected will be securely stored on computers or alternative formats. This data is collected for administrative and client communication purposes. Personal information will be utilised solely within the scope of the outlined purposes, and will be retained only for the duration necessary to fulfill these objectives.

Your personal information will not be shared with any third party unless mandated by law.

Your Rights:

  • The right to be informed about the information I possess (as outlined in this document).

  • The right to access the information held about you, with the initial request being free of charge. You may review any information within 30 days of your request.

  • The right to rectify any inaccurate or incomplete personal information.

  • The right to withdraw consent for the use of your personal information.

  • The right to request the erasure of your personal information, although I may decline if the information is necessary for lawful and competent practice.

Storing your data: 

Written information will be stored in a secure place for up to seven years after the completion of our work together. as it is an obligation under my professional standards and insurance policy. After this time has passed, I will shred the written information. 

  • Paper: written notes 

  • Smartphone: Contact information is stored in my phone which is password protected. Your full name will not be stored, Abbreviations or initials will be used This allows contact in case of emergencies or to re-arrange appointments.

  • Email: your email address and correspondence will be stored in Best Self email account by nature of how you initiated contact.  This will be deleted once we have finished the sessions and signed you off.  Any relevant emails that need to be kept will be printed off and added to your written notes.

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